At Windone, we’re dedicated to getting your order to you quickly and safely. Thank you for choosing Windone! Here’s everything you need to know about our shipping policy.
Order Processing
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Processing Time: All orders are processed within 1-2 business days.
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Confirmation: You’ll receive a confirmation email after placing your order.
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Shipping Notification: Once shipped, you’ll get an email with a tracking number (active within 24 hours).
Note: During busy times or holidays, tracking updates may take 48-72 hours. If you have tracking issues, contact us, and we'll resolve them within 48 hours.
Shipping Destinations
| Country |
Estimated Delivery Time |
Shipping Cost |
Carrier |
| Canada |
3-5 business days |
Free |
FedEx, UPS, Canpar Express |
| Unavailable Regions |
Yukon, Northwest Territories, Nunavut |
N/A |
N/A |
Shipping Time
| Item Type |
Processing Time |
Estimated Delivery Time |
| In-Stock Items |
1-2 business days |
3-6 business days |
| Accessories (if shipped from overseas) |
1-2 business days |
10-15 business days |
Note: Total delivery time = Processing time + Estimated delivery time.
Delays may occur due to unforeseen circumstances like natural disasters, inclement weather, public holidays, etc.
Shipping Method
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Carriers: UPS, USPS, FedEx, DHL.
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Tracking: Provided within 2 business days for in-stock orders. Check your email for details.
Important: Delivery dates provided by Windone are estimates.
Address Changes
| Timing |
Fees |
| Before Shipping |
No fee |
| After Shipping |
$20 processing fee |
| Missed Address Change |
$150 return shipping fee + 10% of e-bike cost as re-shipping fee |
Delivery Time Exceeded
If your order is delayed, email us at support@windone.com. We’ll promptly check with the shipping company and keep you updated. Thank you for your patience.
Damaged or Lost Items
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Damaged Items: Report any damage within 7 days of receipt. Provide photos and a claim number from the shipping company. Keep all original packaging.
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Lost Items: Check with neighbors or nearby monitors. If still missing, contact the police and provide us with the report case ID. We will resolve the issue through re-shipment or refund.
Order Cancellations
| Timing |
Fees |
| Before Shipping |
No fee |
| After Shipping |
$50-$80 cancellation fee |
| Failed Delivery (Incorrect Address) |
$150 return shipping fee + 10% restocking fee |
